voo:chat

Instant messaging

Conversations

voo:chat enables puts you in control of how you contact people. You can choose to type a message to a colleague and use voo:chat as an Instant Messaging service, or make voice calls, share your screen, or perform video calls. This ensures that the method of communication is appropriate to information you want to convey. For every communication method, you can decide whether you want to engage with one or multiple people in each conversation instance. You can also pin people records in your interface, giving you quick access to conversations with people you talk to most regularly. You can share more information by uploading files and sharing links in the voo:chat UI.

Conversation alerts

You will receive an instant alert when you receive a new message, You can also customise your alert preferences to ensure you receive notifications whenever you need them (when your name is mentioned in a conversation, or when a key word is mentioned, for example), helping you stay up-to-date with the latest progress on work you contribute to.

Reacting to messages

You can send a quick reaction to message if you are short on time, or just need to acknowledge information that has been sent to you. voo:chat provides you with a filterable library of emojis for quick responses.

Drawing

voo:chat provides you with digital whiteboarding tools, enabling you to create graphical illustrations in your conversations. This can be useful if you are trying to explain design elements during a screen sharing session, or if you want to share visual ideas with colleagues.

Conversation topics and teams

You can create new topics for conversations and add team members who will then be able to contribute to the conversation. You can engage in multiple conversations with the same team members, or create a different team for each conversation topic. Teams can have members added or removed as necessary. You also have granular control over which elements of conversations specific team members can see, ensuring everyone has access to the information they need, while still protecting sensitive information, if necessary. The conversation content available to a user can be controlled using the suite applications smart permissions and roles tools.

Managing your conversations

voo:chat provides you with a graphical representation of your conversation activity. You can click elements in this graph (people, topics, and other logical elements) to be automatically directed to the conversation elements you want to view. This saves time on searching through lengthy conversation threads. You can also enter search criteria to locate conversations containing keywords. The timeline for conversation activity is customisable, meaning you can expand it if necessary to go back further into a conversations history, which gives you a full view of what has been discussed.

Conversation tagging

voo:chat enables you to create tags to highlight information in your conversations. You can completely customise your view of a conversation by selecting elements to add a tag to, which will highlight these areas, helping you focus on the important information and filter out surplus data. You can create as many tags as you need for your conversations, enabling you to highlight varying layers of importance, or keep specific elements of the same conversation separated for convenient viewing. You can also use tags to filter what other users can see in your conversations history.

Recording conversations

A complete history of all your typed IM conversations is recorded in the interface, giving you easy access to what information has been discussed, when it was discussed, and who was involved in the discussions. Voice calls, video calls and screen-sharing session can also be recorded. You can customise voo:chat so that all video, voice and screen-share calls are recorded, or set your configuration so that these conversations are recorded at random. Conversations may also be recorded on a one-off basis. This gives you complete control over the amount of data you want to retain from your conversations, and enables you to ensure that appropriate levels of monitoring and assessment are conducted, to help you fulfil any quality control obligations you may have, or identify staff training opportunities. When calls are recorded, all parties involved are notified in the UI, ensuring that privacy and data protection standards are maintained.

Module integration

If you are using other modules in the vooware suite, your conversations in voo:chat can be integrated with them, adding important information about projects, bills or staff members (for example), and giving you a comprehensive, joined-up view of all interactions across your entire application.

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