voo:comms

Communication Management

Conversations

A Conversation is a collection of Contact Events with a specific client or person. It allows you to collect details about the interactions you may have with a company or an individual. The Conversation record, as it builds over time, can involve multiple parties who can drop in and out of the conversation in the various ways that are described in the Contact Events section.

Link conversations

You can link each conversation to other areas of voo, for example, any Staff Expenses incurred in the Course of the Conversation can be recorded, links to Projects can be made, Orders in voo:shop can be linked to and any of your company Assets can be linked to the Contact Event.

Create Flags

You can create a set of flags which can be used in Conversations to flag to other voo:comms users that perhaps something significant has changed in a Conversation, or that something in the Conversation may need your attention.

Customise Flags

When you create a conversation, you utilise the flags that have been set up previously to identify a particular theme (in the case of a sales team for example, you could use red, amber or green flags to identify a customers willingness to participate in the sales process) and the Timer mechanism is activated to record the duration of the initial Contact Event that forms this initial part of the conversation. Participants are added to the conversation.

Go-to point in all interactions

The main benefit to conversations is that a conversation isnt spread over multiple email inboxes, it is concentrated in one place and should be the go-to point for all interactions - Search voo:comms, not your inbox

Contact Events

A Contact Event is an interaction between your company and a third party. This may take the form of a letter, telephone conversation, an email or any other electronic means of communication. A Contact Event can be between any number of parties. Contact Events form the component parts of a Conversation with a third party. When you execute a telephone call as part of a conversation, you can create a new Contact Event and record the salient points of the call in the details, along with who it is with. When the record is closed at the end of the call, a timer mechanism records the duration of the call.

Linked to other areas of voo

Each Contact Event can be linked to other areas of voo, for example, any Staff Expenses incurred in the Contact Event can be recorded, links to Projects can be made, Orders in voo:shop can be linked and any of your company Assets can be linked to the Contact Event.

Configurable Contact events

Contact Events are configurable and can be tailored to your environments, so if, for example, Twitter was used as part of a communications process, you can record time spent sending tweets.

Record time spent

Contact Events can be used to establish how much time is being spent contacting a client and to quickly identify previous elements of a Conversation that may be pertinent to the current state of the Conversation.

Reports

You can use the reports function of voo:comms to examine the operational statistics of teams using voo:comms, for example, you can view reports that show the number of Contact Events with a particular company over a period of time. All reports can be created in pdf, Excel or html formats, and downloadable to your local workstation for further analysis.

People and Companies

As you might expect, voo:comms uses the voo:people module to expose the people and the companies they work for to the Conversation and Event Types in voo:comms. Selecting a company in the Contacts section shows all the people who work for that company.

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